IVR-Results systems allow people
to communicate with computers through telephones, there by opening up almost limitless opportunities for new and
enhanced customer service. Skill based routing allows your best agents to handle more of the important calls and
leave the routine questions to the IVR system to route to lower level agents — also the system can route the calls
to the most appropriate agent for the caller's needs , for instance a multi-lingual CSR.
From the days of using simplified auto attendants to answer calls and offer basic menu selections IVR Results
now offers highly sophisticated, fully interactive, database-driven applications for businesses of all kinds which
are taking advantage of IVR systems. Here are some examples of industries that will benefit now and in the future:
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Inbound Call Centers which handle multiple products lines
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Collection agencies
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Call centers that need to leave Messages on dropped calls to meet FTC regulations
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Banks and Financial Institutions-Customers can check their account balances and make financial transactions, then
transfer out to speak to someone live.
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Market Research firms can use voice recognition to allow consumers to answer multiple surveys without a live agent
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Retailers-Customers place orders and check on order status, which more and more retailers will be using in the
future, as more and more people will be ordering products from the web.
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Customers can subscribe or cancel subscriptions.
These are just a few of the applications and functionality that IVR Results offers. IVR Results
makes their advanced IVR systems easy to use and extremely affordable. IVR Results systems can also be
integrated with highly sophisticated predictive dialers like DialResults and also be
integrated into some of the industry's well-known switch manufacturers. IVR Results team of Microsoft .net
programmers will work with your firm to custom design and integrate either your predictive dialer/IVR or blended
system. Then IVR Results highly trained and Microsoft certified installers will travel to your faculty to begin the
integration of the IVR Results system into your firm, with minimal down time and also deliver a very cost
effective IVR integrated system. Your firm will also receive 24/7 technical support service, which is staffed with
an experienced staff of Microsoft Certified technical support team. IVR
Results will deliver your firm a turnkey installation
with training at your facility and provide at no cost, maintenance for 18 months to maximize your ROI. IVR Results
can lead you to company's that will deliver custom financing packages that work within your business budget. Call
IVR Results technology consultants today and let IVR
Results bring your firm into tomorrow.
IVR Results (Interactive Voice Response) blended Integration lets contacts navigate easily to find the
exact information they need or do ordering, take surveys or any number of projects by using their touch tone phone
and often eliminates the need for a CSR which will results in more bottom line revenues. Outbound IVR can leave
thousands of messages on answering machines per day also on IVR
Results predictive dialers dropped call so their will
never be dead air, which means your firm will meet all FTC/FCC guidelines. So have IVR Results team coupled with advanced
telephony build your system and start delivering your message quickly, efficiently where you want it
IVR Results (Interactive Voice
Response) blended Integration lets contacts navigate easily to find the exact information they need or do ordering,
take surveys or any number of projects by using their touch tone phone and often eliminates the need for a CSR
which will results in more bottom line revenues. Outbound IVR can leave thousands of messages on answering machines
per day also on IVR Results predictive dialers have dropped call messaging so their will never be dead
air, which means your firm will meet all FTC/FCC guidelines. So have IVR
Results team coupled with advanced telephony build
your system and start delivering your message quickly, efficiently, cost effectively where you want it. Powered
by DialResults. call today for your price quote.
