IVR-Results is a tool used by small to Fortune 500 sized companies, call centers
and or any firm who wishes to provide very cost effective information and services to customers, debtors or consumers
via telephone without live operators. IVR-Results can deliver retrieved information from either local or remote
databases to inbound callers as voice prompts and can also store relevant information from the inbound callers.
IVR-Results easy to use and follow menus can be performed either by recognition of the predetermined voice words,
which is done through the integration of voice recognition technology or buy using the keypad of regular phones.
IVR-Results will be the most comprehensive and cost effective IVR solution for every corporation, who provides
services and product or just general information to its customers via standard telephone lines. IVR-Results can
be used in various institutions such as banks, mortgage or credit institutions, collection agency's insurance firms,
political polling and public services and more…..
IVR-Results can be easily connected to analog lines, PBX extensions, PRI lines and networks. The Ivr-results system
can communicate with various databases, call flow, call routing, conference calls, screen pop-up support, system
language and other features can be implemented according to customer requirements.
Distinctive greetings can be used in reference to the time of day and date, such as “good morning”, “good evening”,
“happy weekend” etc. with the IVR Results system.
IVR-results can be easily be converged with call centers via CTI technology. Personal information of the caller,
such as name, address, outstanding debt, etc., can be displayed on the IVR -Results routed agents screen with screen
pop-up support
Below are references we believe are helpful for you to decide what your company IVR needs are:
ABC's
of IVR - An article documenting the basics of IVR.
7
Tips to Deploy a Successful IVR System
