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How many simultaneous calls do you want
your interactive voice response (IVR) system to be able to handle?
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4
5-16
17-24
25-48
49-96
97 or more
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What predictive dialing system do you
currently use?
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What signal does your of predictive dialer
use?
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Analog
Digital
PRI (Primary Rate Interface)
Not sure
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Do you want your IVR application to support
speech recognition?
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Yes
No
Not sure
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Note: Speech recognition allows customers
to speak their menu selections instead of using the telephone keypad to enter what they want. All systems support
text-to-speech. TTS-enabled systems can read requested information aloud to the caller vs. basic IVR systems that
play pre-recorded segments
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Do you run digital surveys for market
research
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Yes
No
Not sure
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Do you need the IVR/voice portal system
to integrate with an enterprise database or a Web site?
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Yes
No
Not sure
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Where do you want your IVR system to
be located?
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At my company
At the provider's location
Not sure/doesn't matter
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What type of application do you want
your IVR solution to support? (check all that apply)
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Automated information delivery
Automated surveys/questionnaires
Account information
Payment transactions
Order processing
Order status
Locator
Product availability
Literature fulfillment
Call center
Other (please specify):
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What is your budget for this IVR purchase?
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When do you plan on purchasing an IVR
solution?
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ASAP
In two weeks
In one month
Other (please specify):
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If you do not currently have an Predictive
Dialer, are you planning on purchasing one.
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Yes
No
Maybe
Does not apply
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Please describe in detail any additional
requirements you may have.
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