Products and Services
Whether your telemarketing operation is four seats or four hundred
seats, our predictive dialer system scales easily with minimal cost or upgrades to adapt to any company s growth
requirements.
Thanks to careful design of open client/server architecture,
the IVR Results" predictive dialer system uses industry standard components that are easily available and
affordable. Maintenance costs and technical expertise expenses are minimized, as a large, competitive supply of
equipment and software vendors are readily available. And as a telemarketing company s needs change or grow, the
IVR Results" predictive dialer modular structure allows easy additions of upgrades, new features or added
functionality.
Components used may include:
> Microsoft®
2003 server
> SQL server
> Rack mounted
unit
> Windows software
> Microsoft®
Access
> PCAnywhere
> Dialogic Voice
processing cards
> Microsoft®
Access 2003 architecture
> Intel®
Dialogic and more
Powered by the Windows® operating system, the familiar user
interface allows for easy transition and assimilation into almost any environment with minimal maintenance or operational
skill training. No programming skills are necessary.
During an installation, IVR Results will take care of the networking,
the cabling, and more. We set up our systems using switches rather than hubs, which keeps your network fast and
working within a web environment. An optional feature is digitized recording, which can record both sides of the
conversation for training or tracking purposes.
We offer extensive on-site training, 24-hour technical support,
on-site maintenance and customization services for all of our systems. Our products are backed by decades of experience
in the field, and continuously upgraded with enhancements designed to increase the efficiency, productivity and
profitability of our clients. Call us today for details!
In addition to predictive dialer systems, we offer:
> Voice Recognition
> Voice Response
> Digital Surveys
> Long distance - less than two cents per minute in six-second increments, with fractional billing
> Consulting services - whether you need an analysis
of your script or advise on setting up a new center; we can help. With experience running one of the top ten largest
call centers in the nation and expertise in every single area of call center management, even giving telemarketing
seminars for Fortune 500 companies- there is no area in the industry we don t have experience in. Ask us for more information!
> Custom programming
> Web Agent Technology
> Real time voice and data transfer
> True inbound call blending
> Scalable from 4 live agents to 1000+
> Lease purchase options available
